Last updated: May 2026
1. Introduction
MEGACLEAN NZ LIMITED (“MEGACLEAN,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 (New Zealand).
2. Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, and business address
- Business information: Company name, role/title, property type, and cleaning requirements
- Quote & service information: Details you provide when requesting a quote, including property size, location, service preferences, and special requirements
- Communication records: Emails, phone call notes, and messages exchanged with our team
- Website usage data: IP address, browser type, pages visited, and cookies (see Section 7)
- Employment data: CV, references, and related information if you apply for a role with us
3. How We Collect Information
We collect personal information:
- Directly from you when you fill out a quote request form, contact us, or engage our services
- Through our website via forms and analytics tools
- From third parties such as referral partners, with your consent
- Through publicly available sources (e.g., business directories)
4. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our commercial cleaning services
- Respond to quote requests and enquiries
- Communicate with you about your services, appointments, and account
- Send relevant updates, promotions, or newsletters (with your consent)
- Process payments and manage invoicing
- Comply with legal obligations and resolve disputes
- Improve our website and customer experience
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Trusted partners who help us operate (e.g., IT services, payment processors, email platforms)
- Our team: Employees and contractors who need the information to deliver services
- Legal authorities: When required by law, regulation, or legal process
All third parties are bound by confidentiality obligations and may only use your information for the specific purpose it was shared.
6. Data Storage & Security
We store your personal information securely using industry-standard measures, including:
- Encrypted data storage and secure servers
- Access controls limiting who can view personal information
- Regular security reviews and staff training
Your data is primarily stored in New Zealand. If any information is transferred overseas, we ensure adequate protections are in place as required by the Privacy Act 2020.
7. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your browsing experience
- Analyse website traffic and usage patterns
- Measure the effectiveness of our content
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information, subject to legal requirements
To exercise any of these rights, please contact us using the details below.
9. Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, it is securely deleted or anonymised.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:
